A: Yes. Information about your account, credit application and other sensitive information are being encrypted. An encrypted item is scrambled so that no one other than yourself and Synchrony Bank (SYNCB) can read the message or the information you entered. The reason the padlock icon provided on your browser may not appear locked (symbolizing an encrypted session) is because multiple frames are used to display information on your computer. The graphical header and navigation bar across the top of your screen is one frame. The selections that appear on the left are another frame. The main portion of the site appears in the remaining frame. Frames that display general information about the site, such as the navigation bar across the top of your screen, are not encrypted. However, any screen that displays or requests information about your account, user name, password, application or other sensitive information is encrypted.
Q: What is SSL?
A: SSL is an abbreviation for Secured Socket Layer. SSL technology secretly encodes (or encrypts) information as it is being sent over the Internet between your computer and SYNCB's systems. This encryption technology is designed to ensure that account information travels securely over the Internet and remains confidential.
Q: What is a "secure session" and how does it help keep my information safe? back
A: During a secure SSL (Secured Socket Layer) session, data traveling between your computer and SYNCB's systems is secured using encryption technology. This SSL technology secretly encodes information about you to create a private conversation that only your computer and SYNCB's systems can understand.
Q: What should I do when I have finished viewing my account information? back
A: When you have finished using a secure area, make sure you log out and then close/exit the Internet browser software (e.g., Netscape, Internet Explorer, AOL). This will decrease the possibility of anyone viewing confidential account information.
Q: What should I do if I am using a "public" computer? back
A: If you use a computer that others also work on and you are uncomfortable that they may view "cached" pages after you have left the station, you should close/exit the Internet browser software (e.g., Netscape, Internet Explorer, AOL) before leaving. This will decrease the possibility of anyone viewing confidential account information.
Q: How can I tell when my connection is secure? back
A: To confirm that information about you is encrypted perform the following three steps:
1. Place your cursor on an area of screen where confidential information is being displayed
- With an Internet Explorer browser, right-click, select 'Properties.'
- With a Netscape browser, right-click, select 'View' | 'Frame Info' OR select 'View' | 'Page Frame Info' from the browser menu bar.
- For Macintosh users, Ctrl-click, select 'New Window with this Frame' OR select 'View' | 'Page Info' from the browser menu bar
3. Check the web address that you have accessed. If you are in a secure area, the address will appear as https://www. The "s" at the end of "https" means that you have accessed a secure server.
Card Features back
Q: Can a customer use the Chevron and Texaco Visa card only at Chevron and Texaco service stations? back
A: Customers will be able to use the Chevron and Texaco Visa card everywhere Visa is accepted worldwide.
Q: Does a personal identification number (PIN) come automatically when the Chevron and Texaco Visa card is issued? back
A: No, only customers who wish to utilize the ATM cash access feature need a PIN. Interested customers may call the toll-free Customer Service phone number to obtain a PIN for accounts that are approved for cash access with credit limits of atleast $500.
Q: Can a customer change their PIN number? back
A: No, the PIN is system-generated and cannot be customized.
Rewards Program back
Q: How do Fuel Credits work? back
A: A maximum of $300 in total Fuel Credits may be accrued and redeemed in any calendar year. Click here for more information
Q: What if I forget my User ID? back
A: From the login page, click on Look up User ID.
Q: What should I do if I forget my eService password? back
A: Click Forgot Password.
Contact Us back
Credit Card Customer Service back
Chevron and Texaco Credit Card
(Customer Service hours are
Mon - Fri 8:00 am - 1:00 am EST
Sat - Sun 9:00 am 10:00 pm EST)
Chevron and Texaco Visa
(Customer Service hours are 24/7)
Send a Secure eMail
Login and click the Online Message Center link located at the top right of the page.
For Hearing or Speech disabilities use a TRS.
Attn: Chevron and Texaco Card Services
P.O. Box 965013
Orlando, FL 32896-5013
Payment by Mail
Make Checks Payable to: "Chevron"
Attn: Chevron and Texaco Card Services
P.O. Box 530950
Atlanta, GA 30353-0950
Street Address for Overnight Payments
Attn: Chevron and Texaco Overnight Payment
485 Lake Mirror Road
Atlanta, GA 30349-6057
Concerns Related to Stations back
Such as battery/tire warranties
Consumer Connection Center
PO Box 4000
Bellaire, TX 77402-4000, USA
Submit a service station inquiry:
Chevron Consumer Connections Center
1-855-285-9595 (Operating Hours: Monday-Friday, 7am to 7pm CST, closed during US holidays)